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frequently asked questions

  • What do I do if my personal details have changed?
    • Please send an email with your new details to service@b4ballerinas.com.
  • What do I do if I have missed the delivery of the parcel with the B4ballerinas shoes?
    • Usually you should receive a delivery id from the shipping company. You can contact them directly for another delivery appointment otherwise you can pick up the parcel from your nearest warehouse. Any further problems please contact service@b4ballerinas.com quoting “delivery problem”.
  • What do I do if I don’t receive the shoes within the delivery time?
    • The delivery time is usually 7 business days. In case of major problems due to strike, bad weather, flooding or other unexpected conditions, the shipping company will contact you with the first delivery date possible.
  • What do I do if the shoes don’t fit, they are faulty or with the colour/material/size different from the order?
    • You can either resend the shoes back at no extra cost and ask for a refund or order a new pair (different size).
      In case of refund please return the shoes within 30 days from their receipt in their original package to B4Ballerina Ltd, 17 Victorian Heights, Thackeray Road, SW8 3TD, London, United Kingdom and include a note stating the reason for the return.
      Once we have received the shoes in a perfect condition, we will issue a complete refund.
      The refund procedure takes 30 days.
  • What do I do if I prefer the shoes to be delivered after the 7 business days delivery time?
    • Please add a note with your chosen delivery date in the comment field at the checkout.
  • What do I do if I have changed my delivery address after I have placed an order?
    • Please send an email to service@b4ballerinas.com as soon as you can and quote “URGENT: change delivery address”.
  • Can I have a particular fabric or leather for my ballerinas?
    • Yes, we can customize your ballerinas with many materials and colours including fabric. In case you need a special pair, for example bridal ballerinas, we can use your fabric and produce your own pair. Please send an email to info@b4ballerinas.com quoting “special customized ballerinas” and we will contact you as soon as possible.

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